LetsGxo is operated by Inertia Technologies Limited, a company incorporated in England and Wales (Company Number: 16919325), with its registered office at 124 City Road, London, EC1V 2NX, United Kingdom ("Inertia Technologies", "we", "us", or "our").
References to "LetsGxo", the "App", or the "Service" mean the LetsGxo mobile application and all associated features, content, and functionality, including the AI Coach, activity tracking tools, and social features.
You may contact us at: legal@letsgxo.com
By downloading, installing, accessing, or using LetsGxo, you confirm that you have read, understood, and agree to be bound by these Terms; you meet the eligibility requirements set out in Section 3; you have read and understood our Privacy Policy, which is incorporated into these Terms by reference and is available within the App; and where you are accepting on behalf of an organisation, you have authority to bind that organisation to these Terms.
If you do not agree to these Terms, you must not use LetsGxo. We may update these Terms from time to time. We will notify you of material changes through the App or by email before they take effect. Your continued use of LetsGxo after the effective date of any update constitutes acceptance of the revised Terms. See Section 18 for details.
You must be at least 18 years of age to use LetsGxo. By creating an account you confirm that you are 18 or over. LetsGxo is not intended for and may not be used by anyone under 18, regardless of parental or guardian consent. The 18-year minimum reflects the nature of the Service, which involves the collection of health and biometric data, AI-generated coaching, physique analysis, and social functionality. This minimum age also aligns with the direction of applicable UK law regarding children's access to AI-driven and social platforms.
To access most features of LetsGxo you must create an account. You agree to provide accurate, current, and complete information when registering; keep your information accurate and up to date; keep your login credentials confidential and not share them with any third party; notify us immediately at legal@letsgxo.com if you suspect any unauthorised use of your account; and accept responsibility for all activity carried out under your account. We reserve the right to suspend or terminate accounts that contain inaccurate information or that are used in breach of these Terms.
All registered users may log, track, and review fitness activities including runs, cycling, gym sessions, and other sports. Features include GPS route tracking, performance metrics, and activity history.
Users may share activities and photographs, follow other users, leave comments, and interact with shared content, subject to privacy settings and these Terms.
LetsGxo supports optional integration with Garmin, Suunto, Polar, COROS, Apple HealthKit, and Google Fit / Google Health Connect. Integration is voluntary and governed in part by the terms of those third-party platforms.
Users who subscribe to the AI Coach tier receive access to algorithmically generated training plans, performance analysis, and optional physique analysis. The AI Coach is subject to the specific limitations and disclaimers set out in Sections 5 and 6, which you must read carefully before subscribing.
We may from time to time release features designated as beta, experimental, or preview. Such features are provided for evaluation purposes and may be incomplete, subject to change, withdrawn without notice, or contain more errors than production features. Beta features are provided without warranty of any kind. Your continued use of a beta feature constitutes acceptance of these additional limitations.
We aim to make LetsGxo available at all times but do not guarantee uninterrupted access. The App may occasionally be unavailable due to scheduled maintenance, unplanned outages, or failures of third-party infrastructure including cloud services or AI providers. We will endeavour to notify users of planned maintenance in advance where possible. We reserve the right to modify, withdraw, or restrict any feature of the Service at any time with reasonable notice. Removal of a material feature from a paid subscription tier will entitle you to a pro-rata refund for any prepaid period affected.
LetsGxo is a fitness tracking and information technology platform. It is not a medical service, and Inertia Technologies Limited is not a healthcare provider, licensed physiotherapist, registered personal trainer, or sports medicine practitioner. Nothing within LetsGxo — including activity tracking data, performance metrics, AI-generated training plans, physique analysis outputs, coaching recommendations, and any other content — constitutes medical advice, diagnosis, or treatment; professional physiotherapy or rehabilitation advice; personalised personal training provided by a qualified human trainer; or any other regulated health or medical service.
Before beginning, significantly changing, or intensifying any exercise programme, you should consult a qualified medical professional. This is especially important if you have, or suspect you may have, any pre-existing medical condition, chronic illness, cardiovascular condition, musculoskeletal injury, or other health concern; are pregnant, postnatal, or have recently undergone surgery or medical treatment; have previously experienced unexplained chest pain, dizziness, or shortness of breath during exercise; are on any prescribed medication that may affect your response to exercise; or are returning to exercise after a prolonged period of inactivity. LetsGxo does not know your full medical history, physical limitations, or individual circumstances. We strongly encourage you to share any training data with qualified professionals who can assess it in the context of your personal health.
Physical exercise and sport carry an inherent and unavoidable risk of injury, including musculoskeletal injury, cardiovascular events, and in extreme cases, serious injury or death. By using LetsGxo to track, plan, or engage in physical activity, you acknowledge and voluntarily accept these inherent risks. You are solely responsible for assessing your own physical fitness and capability before undertaking any activity; exercising at an intensity appropriate for your current fitness level; listening to your body and stopping or modifying activity if you experience pain, discomfort, breathlessness, or any other warning sign; ensuring that your training environment, equipment, and circumstances are safe; and making your own informed decisions about whether to follow, modify, or disregard any training suggestion or recommendation provided by LetsGxo.
All fitness content, training plans, guidance, and data within LetsGxo are intended for general informational and motivational purposes only. They are not tailored to your specific health status, medical history, or physical limitations unless expressly stated otherwise and validated by a qualified professional. You must not treat any information provided by LetsGxo as a substitute for advice from a qualified medical, physiotherapy, or personal training professional who has assessed you in person.
LetsGxo makes no guarantee — express or implied — regarding any fitness outcome, including but not limited to weight loss, fat reduction, or changes in body composition; muscle gain, strength improvement, or changes in athletic performance; completion of a race, event, or personal best time; improvement in any measurable health or fitness metric; or successful recovery from injury. Individual results depend on many factors outside our control, including genetics, individual physiology, adherence to training plans, diet, sleep, stress, medical conditions, and lifestyle. Training plans and AI Coach recommendations are personalised starting points, not guarantees or contracts for results.
The AI Coach is an automated software feature that analyses fitness data, training history, health metrics, and (where you consent) physique photographs to generate algorithmically produced training plans, performance insights, and related recommendations. It is a technology product, not a human professional.
The AI Coach is not, and must not be treated as, a substitute for a licensed or qualified personal trainer or strength and conditioning coach; a sports scientist, exercise physiologist, or performance specialist; a registered physiotherapist, sports medicine physician, or other healthcare professional; or any other qualified professional whose advice is based on a personal assessment of you.
You acknowledge and accept that artificial intelligence systems, including the AI Coach, can and do produce outputs that are inaccurate, inconsistent, or based on incomplete input data; inappropriate for your specific physical condition, fitness level, injury history, or individual circumstances; excessively demanding, insufficiently challenging, or poorly sequenced for your needs; based on statistical generalisations that may not apply to your individual physiology; or containing errors that a qualified human professional would identify and correct. The AI Coach does not have access to your full medical history, does not know about undisclosed injuries or health conditions, and cannot conduct a physical assessment as a qualified professional would.
Before following any AI Coach recommendation you must review the suggestion critically in light of your own knowledge of your body and capabilities; consider whether the activity is appropriate given your current health, fitness, and any injuries or limitations; reduce, modify, or disregard any suggestion that does not feel appropriate or safe for you; and seek advice from a qualified professional if you are uncertain whether any suggested training is appropriate.
The physique analysis feature uses automated image processing to provide observations based on photographs you submit. You acknowledge that physique analysis outputs are estimates subject to significant error margins; no AI system can accurately assess body composition, health status, or nutritional needs from photographs alone; outputs are not diagnostic, clinical, nutritional, or medical assessments of any kind; you must not make significant dietary, medical, or training decisions based solely on physique analysis outputs; you must not use physique analysis outputs to self-diagnose eating disorders, body dysmorphia, or any other medical or psychological condition; you must not compare physique analysis results with other users or use them in a manner that promotes unhealthy body image; and you must only submit photographs of yourself, taken with your own freely given consent.
The AI Coach generates outputs through automated processing and profiling. You have rights in connection with this under UK GDPR, including the right to request human review and to object to profiling, as described in our Privacy Policy. To exercise these rights contact us at privacy@letsgxo.com.
If you believe an AI Coach recommendation is unsafe, clinically inappropriate, inaccurate, or potentially harmful, please report it through the in-app feedback mechanism or by contacting us at legal@letsgxo.com. We review all such reports to improve the safety and reliability of the Service. Reporting does not create a professional relationship and does not constitute medical or fitness advice from us.
The AI Coach relies on third-party AI language model infrastructure. Availability may be affected by planned maintenance, unplanned outages, provider rate limits, or temporary suspension of the underlying model. We do not guarantee uninterrupted AI Coach availability and accept no liability for temporary unavailability of AI-powered features. AI systems evolve over time. The AI Coach's algorithms, scoring methods, training plan structures, and recommendations may change as we update the underlying model, incorporate new coaching research, or improve the system. We will endeavour to notify users of material changes that significantly alter the nature of the coaching experience.
To provide continuity across your coaching sessions, the AI Coach has access to your current goal profile, training history, and stated preferences within LetsGxo; previous AI Coach conversation messages stored in your account; and recent activity, check-in, and recovery data you have logged or synced. The AI Coach does not have access to information outside LetsGxo. Conversation history is retained as part of your account for the duration described in our Privacy Policy. You may delete your AI Coach conversation history at any time via Coach Settings > Data > Clear conversation history. Deletion removes the history from the AI Coach's context immediately for new conversations; it does not affect backup copies which are purged on a rolling schedule.
Access to AI Coach features requires a paid subscription. Plans, pricing, and available tiers are displayed within the App and are subject to change with reasonable notice.
All payments are processed by Apple Inc. (App Store) or Google LLC (Google Play) in accordance with their respective billing terms. Inertia Technologies does not collect, store, or process your payment card details directly. By subscribing, you also agree to the applicable App Store or Google Play terms of service. Subscription fees are charged to your store account at the start of each billing period. Subscriptions renew automatically unless cancelled before the end of the current period.
Where we offer a free trial, you will not be charged during the trial period. At the end of the trial your subscription will automatically convert to a paid plan at the applicable rate unless you cancel before the trial ends.
You may cancel your subscription at any time through your App Store or Google Play account settings. Cancellation takes effect at the end of the current billing period, and you will retain access to AI Coach features until then.
Refunds are governed by Apple App Store or Google Play refund policies, as applicable. Inertia Technologies does not independently control refund decisions for in-app purchases. In the event of a material service failure attributable to us, please contact legal@letsgxo.com and we will work with you to reach a fair resolution.
We reserve the right to change subscription pricing with at least 30 days' notice. If you do not agree to a price change, you may cancel your subscription before the new price takes effect.
You retain ownership of content you create and upload to LetsGxo, including activity posts, photographs, and comments ("User Content"). By uploading User Content you grant Inertia Technologies a non-exclusive, royalty-free, worldwide licence to host, display, reproduce, and distribute that content for the purpose of operating and improving the Service, for the duration of your use of the Service.
You are solely responsible for the User Content you submit. You represent and warrant that you own or have the necessary rights to the content you upload; your content does not infringe any third party's intellectual property, privacy, or other rights; your content does not include personal data relating to other individuals that you are not authorised to share; your content complies with applicable law and our Community Guidelines; and photographs submitted for physique analysis depict only yourself and are submitted with your own freely given consent.
We reserve the right, but are not obligated, to review, restrict access to, or remove User Content that violates these Terms or our Community Guidelines; is abusive, harassing, threatening, or harmful to other users; promotes or glorifies eating disorders, body shaming, or dangerous health practices; infringes any third party's intellectual property or privacy rights; contains nudity or sexually explicit material; promotes or facilitates dangerous, illegal, or harmful activities; or is reasonably likely to expose Inertia Technologies or our users to legal liability.
We do not endorse User Content submitted by other users and accept no responsibility or liability for User Content, or for any loss or damage arising from your reliance on it.
The following rules constitute both our Acceptable Use Policy and the Community Guidelines referenced elsewhere in these Terms.
You agree that you will not use LetsGxo to violate any applicable law, regulation, or the rights of any third party; upload or transmit content that is defamatory, hateful, discriminatory, abusive, threatening, or harassing toward any individual or group; bully, intimidate, or persistently target another user, including through comments, messages, or repeated unwanted contact; upload content that sexually exploits or depicts minors; impersonate any person, account, or organisation, or misrepresent your affiliation with any person or entity; create multiple accounts to evade a suspension or ban, or to artificially inflate engagement with your content; post spam, unsolicited commercial messages, or repetitive content designed to disrupt other users' experience; systematically collect data from the App without our prior written consent; reverse-engineer, decompile, or attempt to extract the source code of the App or our AI systems; circumvent any security, access control, or authentication measure; upload viruses, malware, or any other malicious code; or use the Service for any commercial purpose, including promoting products or services, without our prior written consent.
LetsGxo handles sensitive data about users' bodies, health, and wellbeing. You must not post content that promotes, glorifies, or facilitates eating disorders, extreme calorie restriction, purging, or any other disordered eating behaviour; body-shames, mocks, or degrades any person's physical appearance, weight, or body composition; promotes dangerous, extreme, or scientifically unsupported fitness, diet, or weight-loss methods, including detoxes, fasting protocols, or supplement regimens that pose a risk to health; makes unverified or false health or medical claims; or is designed to circumvent or undermine the health and safety warnings, age restrictions, or disclaimers built into the LetsGxo platform. Content that promotes harmful health behaviours may be removed without prior notice.
You must not share another person's personal information without their explicit consent (commonly known as "doxxing"); share or reproduce another user's GPS routes, activity locations, or start/end points in a way that could identify their home address or regular locations without their consent; record, photograph, or film other individuals in private settings and post that content without their permission; or share private messages, screenshots of conversations, or personal communications without the consent of all parties involved.
You must only post content that you own or have the right to share. You must not post photographs, videos, or images to which you do not hold the rights or for which you do not have permission from the copyright owner; post videos containing copyrighted music, film clips, or other third-party audio or visual content without appropriate licensing or permission; or reproduce substantial portions of copyrighted written content, including articles, books, or training programmes authored by others. Where we receive a valid copyright complaint regarding your content, we will act in accordance with applicable law and our obligations as a platform operator.
We may use a combination of automated systems and human review to detect content or conduct that may violate these guidelines. Breach of this Section 9 may result, at our sole discretion, in removal of the offending content; a warning issued to your account; temporary suspension of your account; permanent termination of your account without refund; or referral to law enforcement or regulatory authorities where the content or conduct may constitute a criminal offence. We reserve the right to take action against content or conduct that we consider harmful, even where it does not fall squarely within the categories described above.
All intellectual property rights in LetsGxo — including the application software, AI systems and algorithms, branding, design, databases, training content, and documentation — are owned by or licensed to Inertia Technologies Limited. Nothing in these Terms transfers any of those rights to you.
Subject to your compliance with these Terms, we grant you a personal, non-exclusive, non-transferable, revocable, limited licence to download and use the App on your own device for your personal, non-commercial use only.
Training plans, analyses, insights, and other outputs generated by the AI Coach are licensed to you for personal use. You are free to share your training plans, export your workouts, and post screenshots of AI Coach outputs for personal, non-commercial purposes. You may not, however, reproduce, sell, sublicense, or commercially exploit AI Coach outputs as a product or service without our prior written consent. The underlying AI systems, algorithms, and system architecture that generate these outputs remain the exclusive intellectual property of Inertia Technologies Limited.
If you provide suggestions or feedback about LetsGxo, you grant us a perpetual, worldwide, royalty-free licence to use that feedback in any way, without any obligation to you.
LetsGxo integrates with or links to third-party platforms including Garmin, Suunto, Polar, COROS, Apple HealthKit, Google Fit / Health Connect, and App Store / Google Play billing. Your use of those platforms is governed by their own terms and privacy policies. Inertia Technologies is not responsible for the accuracy, availability, or reliability of any third-party service or imported data; any changes, limitations, or discontinuation of third-party features that affect LetsGxo; any loss or damage arising from your use of, or inability to use, any third-party service; or the data handling practices of any third-party platform.
Health and activity data imported from wearable devices and third-party fitness platforms may be inaccurate, incomplete, delayed, or missing due to device limitations, sensor inaccuracies, connectivity failures, or synchronisation errors. LetsGxo does not validate imported data. You must not make training, medical, or health decisions based solely on data imported from wearable devices, and you acknowledge that such data is indicative rather than clinically precise.
LetsGxo allows you to export your workouts, activities, and training data. Once data has been exported to a third-party device, application, or service, Inertia Technologies is not responsible for any alteration, loss, synchronisation failure, inaccuracy, or unauthorised access to that data. You are responsible for the security and handling of any data you export from LetsGxo.
If you downloaded LetsGxo from the Apple App Store, the following additional terms apply as required by Apple Inc.:
If you downloaded LetsGxo from Google Play, this agreement is between you and Inertia Technologies Limited only. Google LLC is not a party to this agreement and has no obligations or liability to you in respect of LetsGxo or your use of it.
To the fullest extent permitted by applicable law, LetsGxo is provided "as is" and "as available" without warranties of any kind. We specifically disclaim any implied warranty of merchantability, fitness for a particular purpose, or satisfactory quality; any warranty that the Service will be uninterrupted, error-free, or free from harmful components; any warranty that defects will be corrected; any warranty as to the accuracy, completeness, or suitability of any content, including AI Coach outputs; and any warranty that the App will be compatible with all devices or third-party services. Nothing in this Section affects any statutory rights you may have as a consumer under the Consumer Rights Act 2015 or other applicable UK law that cannot be excluded or limited.
To the fullest extent permitted by applicable law, Inertia Technologies Limited shall not be liable to you for any injury, illness, death, or adverse health outcome arising from your decision to engage in any physical activity, whether or not influenced by content or recommendations provided through LetsGxo; any loss arising from reliance on AI Coach outputs, training plans, performance data, or other information provided through the Service; any loss of profits, revenue, data, goodwill, business opportunity, or anticipated savings; any indirect, consequential, special, exemplary, or punitive loss or damage of any kind; any loss arising from events outside our reasonable control, including third-party platform failures, connectivity issues, or device failures; any loss arising from your failure to comply with these Terms or to take professional advice where appropriate; or any loss caused by User Content posted by other users.
Where we are found to be liable to you for any loss or damage not excluded under Section 13.1, our total aggregate liability to you shall not exceed the greater of the total subscription fees paid by you to Inertia Technologies in the 12 months immediately preceding the event giving rise to the claim, or one hundred pounds sterling (GBP £100).
Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any other liability that cannot lawfully be excluded or limited under applicable UK law, including the Consumer Rights Act 2015. For the avoidance of doubt: the inherent physical risk of injury arising from exercise activities that you voluntarily choose to undertake is not a liability caused by Inertia Technologies' negligence. Acceptance of that inherent risk is your own personal responsibility, as described in Section 5.
You agree to compensate Inertia Technologies Limited for losses, damages, and reasonable legal costs we suffer as a direct result of your material breach of these Terms; User Content you upload that infringes a third party's intellectual property or privacy rights; or your violation of applicable law in connection with your use of the Service. This indemnity does not extend to losses arising from disputes between users that do not involve a breach of these Terms on your part, and nothing in this clause affects your statutory rights as a consumer under the Consumer Rights Act 2015 or other applicable law.
You may close your account at any time through Account Settings > Delete Account. Deletion is permanent and irreversible. There is no recovery window — once you confirm deletion, your account and associated data cannot be restored. Personal data is processed for deletion within 30 days of your request, except where we are legally required to retain certain records (see our Privacy Policy, Section 11). Anonymised or aggregated data derived from your account may be retained indefinitely as it can no longer identify you.
We may suspend, restrict, or terminate your access to LetsGxo immediately if you breach any provision of these Terms or our Community Guidelines; we have reasonable grounds to believe your account is compromised or used fraudulently; we are required to do so by law or a regulatory authority; or we reasonably believe your continued access poses a risk to other users or the integrity of the Service. Where we terminate a paid subscription without reasonable cause, we will refund the pro-rata unused portion of any prepaid fees.
On termination your licence to use LetsGxo ceases immediately. Sections 6, 8, 10, 13, 14, 16, and 17 survive termination.
These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) shall be governed by and construed in accordance with the law of England and Wales.
Subject to Clause 16.3, each party irrevocably submits to the exclusive jurisdiction of the courts of England and Wales to settle any dispute arising out of or in connection with these Terms.
If you are a consumer, the governing law and jurisdiction provisions above do not deprive you of any mandatory consumer protections available to you under the laws of your country of residence. Nothing in these Terms limits or excludes any statutory rights applicable to consumers under the laws of any jurisdiction that cannot lawfully be excluded or limited.
Before initiating any formal dispute we encourage you to contact us at legal@letsgxo.com. We will use reasonable efforts to respond to complaints within 30 calendar days.
These Terms, together with our Privacy Policy and any other policies incorporated by reference, constitute the entire agreement between you and Inertia Technologies Limited regarding LetsGxo and supersede all prior agreements and understandings.
If any provision of these Terms is found invalid or unenforceable, that provision shall be modified to the minimum extent necessary or severed from the Terms if modification is not possible. The remaining provisions shall continue in full force.
Our failure to enforce any right or provision on any occasion shall not constitute a waiver of that right, nor prevent us from enforcing it at a later date.
You may not assign rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to a successor business entity in connection with a merger, acquisition, or asset sale, provided the successor assumes our obligations to you.
Inertia Technologies shall not be liable for delay or failure to perform obligations under these Terms where caused by circumstances beyond our reasonable control, including acts of God, pandemic, government action, telecommunications failures, cyberattack, third-party platform outages, or the unavailability of AI model providers or cloud infrastructure on which our Service depends.
These Terms are written in English. Where translated for convenience, the English version prevails in any conflict.
We may update these Terms from time to time. We will notify you of material changes by displaying a prominent notice within the App before the change takes effect and/or sending an email notification to the address associated with your account. Material changes affecting your rights will take effect no sooner than 30 days after notification unless a shorter period is required by law. Your continued use of LetsGxo after changes become effective constitutes acceptance of the revised Terms. If you do not agree, you must stop using LetsGxo and, if applicable, cancel your subscription before the changes take effect. Previous versions of these Terms are available on request by contacting legal@letsgxo.com.
If you have any questions about these Terms, or wish to raise a complaint or dispute, please contact us:
We aim to respond to all enquiries within 30 calendar days. If you are a consumer and remain dissatisfied after our response, you may refer your dispute to an alternative dispute resolution scheme or the courts of your country of residence. Relevant resources include:
© 2026 Inertia Technologies Limited. All rights reserved. This is Version 1.1 of the LetsGxo Terms and Conditions of Use. For previous versions contact legal@letsgxo.com.